![]() ![]() I said, "Sir you must have the wrong account number pulled up because you owe ME money." To which he replied, "Well I'm collections, so I can't help you." I then asked for someone who could help me. He then transferred me to Collections where some man asked for my account number and told me I owed THEM $128. He told me I'd need to get it from the old address, at which point I asked to speak to his manager. I said well great, but they sent it to the wrong address, because we moved. He then said not to worry because they already mailed me the check (I find this hard to believe because I just got the email about the credit that same day: a Saturday). The first one told me he could not credit my account back (they could only remove money, and it was my fault for not stopping autopay, even though the agent who canceled my service never said I needed to do that). I called and was bounced around to three different people. We were on the autobill plan and they continued to remove money from my account, more than a month after canceling service and weeks after they received all my equipment back.
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